AS
Annestasia S
1 reviews | Active since Jul 2018
09 Jul 2018, 12:44
Refund Direct
I was placed under dept review in 2011, since then I have paid up my account at Direct Axis but have been struggling to get a refund from them......they are very quick to hand you over to dept collection but when they have to refund you it's a totally different ball game.....sending emails does not help and trying to conatc them by phone is a waist of airtime....you hold on for ages......
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Replies (2)
DirectAxis's replyOfficial
09 Jul 2018, 13:19Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply09 Jul 2018, 13:19
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
17 Jul 2018, 12:44Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist. Team DiretcAxis
Best regards,
DirectAxis's reply17 Jul 2018, 12:44
Official
Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist. Team DiretcAxis
Best regards,