REFUND

Good day .. I would like complain about Sanlam / Directaxis personal loans On the 18th March 2023 I consolidated my loan on the 23rd March 2023 they debited my installment I queried this matter via email. On the 23rd Aug 2023 I received a email stating they need a confirmation of payment letter with a letter heading as I did not request a settlement as they want to process a refund I emailed them all documents Consolidation letter from my bank and email I am still waiting on my refund I tried to contact them this morning spoke to a consultant when asking her what she needs from me she said I must tell her my query while speaking to her she cut me off and asked my ID I then said but I asked you what you needed before I stated she cut the phone off in my ear I called back waited 6 min to try and get through after press 1 press5 press3 etc. people don't have money to stay on the line till they decide of have time to answer their calls I am DAMN! up set I need my money they have have neglected to pay back since March 2023 not even a reply on my reply I must just sit and wait another 5 months till they decide to reply I am going to the ombudsman with this matter and if SANLAM reads this you can contact me *** lets see how long this message gets to them