Refund complaint

My main problem pertaining to Direct Axis is that I can never get hold of their customer service department. I have called every number I could find on their website and the IVR prompts me that my call cannot be accepted and I should use the self help options. This does not work for me as I would like to speak to a human who could hopefully assist me.

I received an sms stating I have a refund. The claims department confirmed I have a refund and required a copy of my ID and Proof of address the claims department confirmed receipt of my documentation and advised it take 10 working days to process a refund. I even asked what the refund amount is and I'm still waiting for confirmation of the amount. Here we are today 10 working days have passed and still no email of the amount or a refund.

Hopefully someone if it's not too much effect would get back to me.