KP
Kearabilwe P
1 reviews | Active since Feb 2020
31 Oct 2022, 18:17
Refund
Good day On the 19th of October 2022 I settled my account in full, and on the 22nd I called the call center to check if my payment was reflecting of which I was adviced that I actually overpaid I will be refunded once I sent proof of payment, proof of res and ID copy of which I did and the call for a refund was logged and I was told the account will be closed and I won't be debited.
To my surprise I've been debited and when I call to enquire am told my account was never closed even if it had a credit and I have to wait 10 working days for their error they made.
Can direct axis refund my 2 refund.
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DirectAxis's replyOfficial
01 Nov 2022, 09:39 Hello Kearabilwe, Thanks for reaching out to us. We apologise for the delay and the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply01 Nov 2022, 09:39
Official
Hello Kearabilwe, Thanks for reaching out to us. We apologise for the delay and the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
KP
Kearabilwe P's updateReviewer Update
03 Nov 2022, 18:19I received only the amount I paid when I settled my account, when am I getting the one that was debited on 31st Oct 2022
KP
Kearabilwe P's update03 Nov 2022, 18:19
Reviewer Update
I received only the amount I paid when I settled my account, when am I getting the one that was debited on 31st Oct 2022