AS
Alwyn S
1 reviews | Active since Jul 2020
07 Jul 2020, 12:58
Refund
As a client of direct axis for years I'm totally disgusted with the level of customer service they render of late when u call u left hanging for hours when they say they will call back and they never do. I've been waiting for a call back sins Friday the 3 of July after I was promise a call back to settle my query regarding a refund so I'm still waiting for the call back nd hopefully after this I cn receive my call back to settle my query
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DirectAxis's replyOfficial
07 Jul 2020, 16:21Hello Alwyn, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. Your query has been escalated to our Customer Care team who will contact you directly. Team DirectAxis
DirectAxis's reply07 Jul 2020, 16:21
Official
Hello Alwyn, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. Your query has been escalated to our Customer Care team who will contact you directly. Team DirectAxis
AS
Alwyn S's updateReviewer Update
07 Jul 2020, 17:47Well that's wot I was told wen I went to the office of direct axis nd four days latr still nothing so hope that will happen so I cn resolve my query I hve with direct axis
AS
Alwyn S's update07 Jul 2020, 17:47
Reviewer Update
Well that's wot I was told wen I went to the office of direct axis nd four days latr still nothing so hope that will happen so I cn resolve my query I hve with direct axis