KP
Kearabilwe P
1 reviews | Active since Feb 2020
18 Dec 2023, 10:36
Refund
On the 5th December 2033 I settled my acc in full and sent POP and on the 6th of December 2023 I received acknowledgement saying my acc will be closed between 5 to 7 working days, but today I wake up to a debit order and I called the center to find out and unfortunately I couldn't be transferred to customer service as their line is not going through.
Can direct axis refund my money ASAP and close my acc as failure on their side is now an inconvenience on my side.
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Replies (2)
DirectAxis's replyOfficial
18 Dec 2023, 12:05Good Day
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply18 Dec 2023, 12:05
Official
Good Day
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
KP
Kearabilwe P's updateReviewer Update
21 Dec 2023, 05:56To this date I haven't received my refund, what must one do to get her money. Please don't call me to apologize about your incompetency I just want my money before the end of today.
A lady goes by the surname Africa called to say I will receive my money on the 19th Dec today it's the 21st and I haven't received my money 😡
A lady goes by the surname Africa called to say I will receive my money on the 19th Dec today it's the 21st and I haven't received my money 😡
KP
Kearabilwe P's update21 Dec 2023, 05:56
Reviewer Update
To this date I haven't received my refund, what must one do to get her money. Please don't call me to apologize about your incompetency I just want my money before the end of today.
A lady goes by the surname Africa called to say I will receive my money on the 19th Dec today it's the 21st and I haven't received my money 😡
A lady goes by the surname Africa called to say I will receive my money on the 19th Dec today it's the 21st and I haven't received my money 😡