Refund

l had a loan with the company which is now fully paid in June 2023.my problem started last year when l asked a settlement letter which was sent to me on the 30/09/2022 settlement amount was R7883.49 and was paid in 06/10/2022 and sent proof of payment, to them, you get massage that says "our consultant will call in the 24 hours" which never happen, but my money was still been deducted till the loan is fully paid.my question to them was the money paid to them as settlement considered? if yes and why were they still deducting if not l want them to pay my money that was a settlement paid in 06/10/2022.