Refund

My name is Betty Ramajoe and I am very dissatisfied with the service I have received from direct Axis . My account got into arrears because of their own incompetence as I always had money in my account but for some reason they could not debit. They **** to me and told me my account didn't have sufficient funds. But I know I used to leave money in my account for them to debit. They asked me to go to my bank to activate their debit order. I did that and they still could not debit. I then did a R2700 transfer to them on the the 26 August 2022 and for some reason they also managed to suddenly be able to debit my account on the 27 August. I called them to ask them to refund me 1 amount and someone said I should send them my bank statement and proof of my transfer. I did that on the 09 September and on the 8 September and till today I have not received my refund, whereas some of my debit orders bounced due to this extra payment I did. I honestly regret ever making business with direct Axis. Please call me on *** or ***