IB
Ian B
1 reviews | Active since Jan 2022
20 Jan 2022, 16:26
Refund
Why does Direct axis have problems in refunding customers? My account loan was settled in Nov 2021 but they proceeded to debited my account to my surprise even today and meaning my debit orders will be unpaid of incompletency n consultants making me hold for hours no clarity of my refund. This is humiliation to First Rand
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DirectAxis's replyOfficial
21 Jan 2022, 09:12Hello Ian, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Banking Team and will monitor the closure process and keep you posted. Team DirectAxis
DirectAxis's reply21 Jan 2022, 09:12
Official
Hello Ian, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Banking Team and will monitor the closure process and keep you posted. Team DirectAxis