LM
Lititia M
1 reviews | Active since Apr 2017
29 Jul 2025, 15:16
Refun Due
I overpaid my account and I requested for refund. DirexAxis requested me to send POP which I sent and to date I haven’t received the money. This after I received e-mail stating that it will take 7 to 10 business days. Yesterday I followed up and they only responded today notifying me that I need to wait an additional 5 to 10 business or working days without a reason for the delay. This is not acceptable as they expect us to pay timeously but refunding takes forever.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
29 Jul 2025, 15:39Good day Lititia Molekoa
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,
DirectAxis's reply29 Jul 2025, 15:39
Official
Good day Lititia Molekoa
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,
LM
Lititia M's updateReviewer Update
29 Jul 2025, 17:15Good Day,
Please advise when they will be in touch? According to this site, people have been waiting for refunds for as far back as June.
Regards,
Lititia
Please advise when they will be in touch? According to this site, people have been waiting for refunds for as far back as June.
Regards,
Lititia
LM
Lititia M's update29 Jul 2025, 17:15
Reviewer Update
Good Day,
Please advise when they will be in touch? According to this site, people have been waiting for refunds for as far back as June.
Regards,
Lititia
Please advise when they will be in touch? According to this site, people have been waiting for refunds for as far back as June.
Regards,
Lititia
LM
Lititia M's updateReviewer Update
13 Aug 2025, 07:38Good Day,
Can someone please advise when the payment will be processed and when I can expect payment? It has been another 10 business days and still no funds reflecting in my account.
Regards,
Lititia
Can someone please advise when the payment will be processed and when I can expect payment? It has been another 10 business days and still no funds reflecting in my account.
Regards,
Lititia
LM
Lititia M's update13 Aug 2025, 07:38
Reviewer Update
Good Day,
Can someone please advise when the payment will be processed and when I can expect payment? It has been another 10 business days and still no funds reflecting in my account.
Regards,
Lititia
Can someone please advise when the payment will be processed and when I can expect payment? It has been another 10 business days and still no funds reflecting in my account.
Regards,
Lititia