Redtape in the approval process

I would like to express my dissatisfaction with poor service provided DirectAxis -Wesbank - CashPower. Yesterday I app**** for a personal loan with DirectAxis Wesbank - CashPower and I accepted the quote and submitted all required documents and was promised to have funds uploaded by latest today as I am banking with their bank. However, when I called today to inquire about the progress, I was requested to go through the quote acceptance process again. This on its own meant that the process now starts afresh which creates a further delay. I am now under the impression that I was misled about the fast and convenient process of instant cash when one desperately needs it. Can I ask someone in the ranks to expedite the disbur*****t process and the approval was done yesterday and today and the quote was also accepted in both two days.