EK
Elize K
1 reviews | Active since Apr 2014
25 Jun 2019, 09:20
Rediculous, taking money as they please!!!!!!!!!!!
Settlement amount provided was paid on the 24th May 2019. Amount paid less than what was given was +-R2445. Debit for full instalment went off on the 25th May which would have covered the balance owing and any possible interested as interest for one week could not be R3000. Instalment monthly is R5273. Now on the 25 June they put al full debit of R5273 through on my account again. Excuse is they did not receive proof of payment of settlement. This was sent on the 7th June. Proof sent again today. They could send me settlement letter in less than half hour but cannot pick up payments made even after a month!!!!!!! Ridiculous that after settlement and full debit for May I could still owe them money. Excuse was they never received proof of payment. Only one affected negatively here is me the client whom have ALWAYS paid my account on time and without ANY HASSELS!!!!!!!!!!!!!!!!! Now my other debits will be affected!!!!!!!!!!!! And I will have to explain!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
25 Jun 2019, 10:03 Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply25 Jun 2019, 10:03
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
EK
Elize K's updateReviewer Update
25 Jun 2019, 10:13Thank you. The issue here is that Nedbank also did not pay the amounts given through to them, but even after that there is no way I could still be owing an additional almost R10 000 if the difference was +- R2445 and a full debit went of the day after Nedbank made payment. A settlement was paid to Capfin and without me even informing them thereof I received a credit two days later! How is that possible. Same scenario, two different outcomes. How can one bank acknowledge that they received your payments and credit you for additional debit that went off on the 25th May and Direct Axis fails to pick up payments made or even acknowledges that they are taking money no longer owed to them and there is NO WAY interest could be R3000 for a week. And also Settlement amount includes final debit owed. So even if short paid part of this was already calculated into the settlement.
EK
Elize K's update25 Jun 2019, 10:13
Reviewer Update
Thank you. The issue here is that Nedbank also did not pay the amounts given through to them, but even after that there is no way I could still be owing an additional almost R10 000 if the difference was +- R2445 and a full debit went of the day after Nedbank made payment. A settlement was paid to Capfin and without me even informing them thereof I received a credit two days later! How is that possible. Same scenario, two different outcomes. How can one bank acknowledge that they received your payments and credit you for additional debit that went off on the 25th May and Direct Axis fails to pick up payments made or even acknowledges that they are taking money no longer owed to them and there is NO WAY interest could be R3000 for a week. And also Settlement amount includes final debit owed. So even if short paid part of this was already calculated into the settlement.
EK
Elize K's updateReviewer Update
25 Jun 2019, 10:14They actually also adding interest for June when in fact full payments was received 24th and 25th May!
EK
Elize K's update25 Jun 2019, 10:14
Reviewer Update
They actually also adding interest for June when in fact full payments was received 24th and 25th May!
EK
Elize K's updateReviewer Update
25 Jun 2019, 11:22Just received a call from them wanting to assist me with my new loan application. Apparently the emails I sent to *** creates new loan applications. So regardless of what is in the body of the mail or whether the email heading is an account number any email sent to customer service is seen as a new loan application. I called in more than a week ago and at that time I also did not get response on my query in regards to the payments already made. Seemingly one can only apply to loan money and have it done within a blink of an eye, but not get assistance in resolving queries or allocating payments.
EK
Elize K's update25 Jun 2019, 11:22
Reviewer Update
Just received a call from them wanting to assist me with my new loan application. Apparently the emails I sent to *** creates new loan applications. So regardless of what is in the body of the mail or whether the email heading is an account number any email sent to customer service is seen as a new loan application. I called in more than a week ago and at that time I also did not get response on my query in regards to the payments already made. Seemingly one can only apply to loan money and have it done within a blink of an eye, but not get assistance in resolving queries or allocating payments.
DirectAxis's replyOfficial
01 Jul 2019, 12:28Hello, we’re pleased that a consultant has been in touch with you, and that everything has been cleared up. If you still have any questions or you need further assistance do let us know.
DirectAxis's reply01 Jul 2019, 12:28
Official
Hello, we’re pleased that a consultant has been in touch with you, and that everything has been cleared up. If you still have any questions or you need further assistance do let us know.