1 reviews | Active since Jan 2020
Rediculous Service
I do not know why there so much delay in closing my account. A third party payment was made on the 30th June 2020 to have my account closed. I called their customer care number two days later and I was informed that I needed to forward copy of my ID, proof of address and proof of payment to their email, which I did and received an auto response for acknowledgement of documents. On the email received, it stated that a consultant will revert back to me within 2 business days. Nobody phoned me. I then called again on the 8th July 2020 for follow up and the consultant assured me that the account will be closed, as they needed to refund me. He further informed me that the account will be closed on the 10th day from the date that the payment was made. I have never experienced such service with other financial institutions when I was settling my accounts. Even today I am still struggling to have my account closed and calling their call call center is draining because you hold for hours on end.
