AB
Annelize B
1 reviews | Active since Aug 2021
14 Dec 2021, 08:11
RECONCILIATION OF MY ACCOUNT SEEM AN IMPOSSIBLE TASK!!!
When I first app**** for a loan they were extremely efficient and willing to assist me thus with the way they operate and paying out moneys I do not have any issues as it works well when you need to borrow money, however I made a consolidation loan through another bank, which unfortunately paid my loan with Directaxis off by using the incorrect reference number. I have now been battling for 3 months to get them to correct this and the money is now floating around between the two banks? Nobody seem to have the know how to correct this?? is there actually competent enough people these days in the positions they are appointed in? I wonder??
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
14 Dec 2021, 11:26Hello Annelize, Thank you for reaching out to us. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Creditors not affiliated with DirectAxis would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate and use incorrect banking details prolonging the closure. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Our teams are currently working on your account trying to allocate the funds. We’ll keep you in the loop until the matter has been resolved. Team DirectAxis
DirectAxis's reply14 Dec 2021, 11:26
Official
Hello Annelize, Thank you for reaching out to us. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Creditors not affiliated with DirectAxis would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate and use incorrect banking details prolonging the closure. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Our teams are currently working on your account trying to allocate the funds. We’ll keep you in the loop until the matter has been resolved. Team DirectAxis