Reckless lending un authorised loan
<p>Direct axis authorised and paid out a ********** loan in my name although i am an existing client with them. How could they pay out and confirm details without comparing it to my existing profile...are they that hungry for sales that they dont have to follow procedure and process. Is it right to not check your facts 100% ...isnt this reckess lending?. DID THEY EVEN DO AN ASSESSMENT TO CHECK IF MY ********* DO QUALIFY...NO. ANYWAY THAT ********* WAS SO STUPID COS.MONEY WAS PAID TO MY ACCOUNT...BEING THE PETSON I AM, I CALLED MY BANK AS I FIDNT EXPECT ANY MONEY AND DIDNT KNW WHERE IT CAME FROM...I PAID THE MONEY BACK. DIRECT AXIS IS NOW APPARENTLY INVESTIGATING ME..NOT GETTING BACK TO ME AFTER A WEEK...NO RESPONSE AT ALL...OH AND TO TOP IT ALL..THEY NOW GOMBINED THE *****ELENT LOAN WITH MY EXISTING LOAN...LOL...THEY OUTDID THEMSELVES...I CANT EVEN GET A LETTER FROM THEM TO FLAG MY ITC PROFILE INCASE THE ********* KEEP ON TRYING TO ***** IN MY NAME..AS I ALSO GOT A CALL FRM HOMECHOICE WHERE AN ACC WAS ORDERED IN MY NAME...HOW CAN DIRCET AXIS BE SO *********** BY PAYING OUT MONEY WITHOUT PROPPER FACTS...MY CELL NUMBER, MY EMAIL, it differed from the *********, but they just needed to make a quick sale and approved the loan...isnt this shocking...im the 1 running around to get my name sorted after their recklessness and yet cant they even take the time to contact me...you **** Reckless Lenders...im going to the Ombudsman.</p>
Hi
Thank you for alerting us. We will investigate this immediately and get back to you as soon as we have more information at hand.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
Thank you for alerting us. We will investigate this immediately and get back to you as soon as we have more information at hand.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
My********** loan is now dissolved by Direct Axis. last week Thursday at 16h11 I received a call from Simone @ direct axis, saying I the am cleared from any involvemnets in the farudulent loan opened in my name. I was very happy, and requested that I need confirmation regarding this matter, as I might need it for future references. Im still waiting. Today I contacted the SAPS, was told that I need to request this letter from Direct Axis as they cannot refuse me such, and that I should also request all relevant details regarding this ***** account, ie: ID COPY USED, PAYSLIP, EMAIL ADDRESS AND THE CELLPHONE NUMBER, as this will help with the investigation. I have sent a mail before 10am this morning, and guess what...no reply. only got a call from call centre agent, not even knowing what my mail was about, and said he will log the query with the relevant department, and they will then investigate...AGAIN..TO DATE I ALSO STILL HAVENT EVEN RECEIVED MY NEW QUOTE, DONE ON 30-05-2016...THEIR SYSTEMS WAS OFF..MAYBE TO DATE STILL...LOL
PATRICIA MOOIN WAS ASSISRING ME ALLL THE TIME BUT NOW I, BEING TOLD SHE IS ON SICK LEAVE. I AM JUST TRYING TO PERVENT FURTHER ***** IN MY NAME,, BUT IM NOT GETTING ANY HELP FROM DIRECT AXIS...I GUESS THEY WILL JUST OPEN ANOTHER ********** (FOR IMPOSTERS) IN MY NAME, AND JUST DONT TAKE ANY RESPONSIBLY, AS THEY CAN JUST CALL PEOPLE AND APPROVE LOANS WITHOUT FOLLOWING PROPER PROCEDURE.
i SURELY HOPE I GET THE REQUESTED INFO FROM THEM VERY SOON.
UNSATISSFIED AND UNHAPPY.....
My********** loan is now dissolved by Direct Axis. last week Thursday at 16h11 I received a call from Simone @ direct axis, saying I the am cleared from any involvemnets in the farudulent loan opened in my name. I was very happy, and requested that I need confirmation regarding this matter, as I might need it for future references. Im still waiting. Today I contacted the SAPS, was told that I need to request this letter from Direct Axis as they cannot refuse me such, and that I should also request all relevant details regarding this ***** account, ie: ID COPY USED, PAYSLIP, EMAIL ADDRESS AND THE CELLPHONE NUMBER, as this will help with the investigation. I have sent a mail before 10am this morning, and guess what...no reply. only got a call from call centre agent, not even knowing what my mail was about, and said he will log the query with the relevant department, and they will then investigate...AGAIN..TO DATE I ALSO STILL HAVENT EVEN RECEIVED MY NEW QUOTE, DONE ON 30-05-2016...THEIR SYSTEMS WAS OFF..MAYBE TO DATE STILL...LOL
PATRICIA MOOIN WAS ASSISRING ME ALLL THE TIME BUT NOW I, BEING TOLD SHE IS ON SICK LEAVE. I AM JUST TRYING TO PERVENT FURTHER ***** IN MY NAME,, BUT IM NOT GETTING ANY HELP FROM DIRECT AXIS...I GUESS THEY WILL JUST OPEN ANOTHER ********** (FOR IMPOSTERS) IN MY NAME, AND JUST DONT TAKE ANY RESPONSIBLY, AS THEY CAN JUST CALL PEOPLE AND APPROVE LOANS WITHOUT FOLLOWING PROPER PROCEDURE.
i SURELY HOPE I GET THE REQUESTED INFO FROM THEM VERY SOON.
UNSATISSFIED AND UNHAPPY.....
Hi
Thank you for the feedback.
We will revert back to you.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
Thank you for the feedback.
We will revert back to you.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hello, thanks for the feedback. We will revert back to you. Team DirectAxis
Hello, thanks for the feedback. We will revert back to you. Team DirectAxis