JN
Jacqui N

1 reviews | Active since Jun 2011

19 Mar 2015, 15:36

Receiving MR AG A... monthly statments

Hello, <br> When I first received Mr AG A..... statements via email, I phoned to notify Direct Axis. That cost me a lot of money so now go to Hello Peter! I can't remember who I spoke to but she said my email address is the one they have. I told her it's incorrect and they should contact him for a correct email address. After a while she said they would change it. I am still receiving the statements. This can't be right! Please contact your client and get the correct address. Thank you!

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Replies (1)
DirectAxis
DirectAxis's reply19 Mar 2015, 15:42
Official
Hello jax007,

Thank you for bringing this to our attention. We have escalated this internally and are busy investigating.

We will keep you updated until the matter is resolved.

Kind regards
Direct Axis Customer Relationship Management Team