Really so difficult to update an account???

<p>I have settled my loan on the 26th of May. Until now, my account is still open and not closed. On Monday 06/06/2016, I contacted DirectAxis and they advised me that my account has not been updated for Closure, and that they have updated it now. It has been two days, and my account is still active?</p> <p>Can some one please help to close my account. I did my part and paid up the account, I would like if you can bring your side and close the account.</p>