GS
Grace S
1 reviews | Active since Jun 2020
03 Sept 2020, 12:29
Really Frustrated
Settled my loan account on 06 August 2020, sent proof of payment and still got a debit order on 26 August 2020. Followed up to get a refund up until now I haven't received my refund. I am really frustrated!!!
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DirectAxis's replyOfficial
04 Sept 2020, 11:52Hello Grace, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. The refund was logged and paid out yesterday. The funds should be available to you within the next 24 hours. Please don’t hesitate to get in touch with us should you need any further assistance. Team DirectAxis
DirectAxis's reply04 Sept 2020, 11:52
Official
Hello Grace, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. The refund was logged and paid out yesterday. The funds should be available to you within the next 24 hours. Please don’t hesitate to get in touch with us should you need any further assistance. Team DirectAxis