DK
Devesh K
1 reviews | Active since Jun 2019
21 Apr 2021, 09:53
Really Bad Customer Support
Hi DirectAxis
You know I wish you guys can take your company as serious as asking people to pay there debt with 1000 calls Daily... I have phoned over 25 times R500 airtime later just requesting a settlement/Paid up letter from you guys... It so weird when a customer request a settlement letter than no one can assist but when they are in arrears than wow all of a sudden DirectAxis is in existence, thank you for allowing me to deal with you guys but i have paid up my account and all i need is a settlement letter.
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
21 Apr 2021, 11:16Hello Donovan, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We've emailed you a settlement letter to the address we have on record, please let us know that you've received it. Team DirectAxis
Best regards,
DirectAxis's reply21 Apr 2021, 11:16
Official
Hello Donovan, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We've emailed you a settlement letter to the address we have on record, please let us know that you've received it. Team DirectAxis
Best regards,
DK
Devesh K's updateReviewer Update
21 Apr 2021, 11:21Hi....
I am sure that you guys can see i have paid this account in full months ago how can you send me a settlement account without going through your system and seeing that it has been paid up... flip this is so frustrating it feels like i am doing DirectAxis work by advising you to see that its been paid up. Please instead of a settlement letter please i request nicely that you send me a paid up letter. I am extremely frustrated with DirectAxis.
I am sure that you guys can see i have paid this account in full months ago how can you send me a settlement account without going through your system and seeing that it has been paid up... flip this is so frustrating it feels like i am doing DirectAxis work by advising you to see that its been paid up. Please instead of a settlement letter please i request nicely that you send me a paid up letter. I am extremely frustrated with DirectAxis.
DK
Devesh K's update21 Apr 2021, 11:21
Reviewer Update
Hi....
I am sure that you guys can see i have paid this account in full months ago how can you send me a settlement account without going through your system and seeing that it has been paid up... flip this is so frustrating it feels like i am doing DirectAxis work by advising you to see that its been paid up. Please instead of a settlement letter please i request nicely that you send me a paid up letter. I am extremely frustrated with DirectAxis.
I am sure that you guys can see i have paid this account in full months ago how can you send me a settlement account without going through your system and seeing that it has been paid up... flip this is so frustrating it feels like i am doing DirectAxis work by advising you to see that its been paid up. Please instead of a settlement letter please i request nicely that you send me a paid up letter. I am extremely frustrated with DirectAxis.
DK
Devesh K's updateReviewer Update
21 Apr 2021, 11:28You know i have been send to pillar to post just to get this sorted out.
I have been given email addresses/phone numbers and all i get is transferred.
***
***
***
***
Common guys like my credit score is messed up because no-one cares to do the necessary checks to see people do actually pay their accounts the only time you guys are worried is when someone doesn't pay their accounts!
I have been given email addresses/phone numbers and all i get is transferred.
***
***
***
***
Common guys like my credit score is messed up because no-one cares to do the necessary checks to see people do actually pay their accounts the only time you guys are worried is when someone doesn't pay their accounts!
DK
Devesh K's update21 Apr 2021, 11:28
Reviewer Update
You know i have been send to pillar to post just to get this sorted out.
I have been given email addresses/phone numbers and all i get is transferred.
***
***
***
***
Common guys like my credit score is messed up because no-one cares to do the necessary checks to see people do actually pay their accounts the only time you guys are worried is when someone doesn't pay their accounts!
I have been given email addresses/phone numbers and all i get is transferred.
***
***
***
***
Common guys like my credit score is messed up because no-one cares to do the necessary checks to see people do actually pay their accounts the only time you guys are worried is when someone doesn't pay their accounts!
DK
Devesh K's updateReviewer Update
21 Apr 2021, 15:26Hi so it seems like sending me a paid up letter takes a lot more time than a settlement letter??
09:53 my first hello peter complaint
11:02 I received a settlement letter
11:21 I respond to DirectAxis message which was send at 11:16
11:28 until 15:24 and still no response from you guys??
It just shows when you guys want payment you want it urgently now that i am requesting for a paid up letter which was paid up last year Nov I need to wait a whole day or 2.... Geez you guys are a joke!!!
09:53 my first hello peter complaint
11:02 I received a settlement letter
11:21 I respond to DirectAxis message which was send at 11:16
11:28 until 15:24 and still no response from you guys??
It just shows when you guys want payment you want it urgently now that i am requesting for a paid up letter which was paid up last year Nov I need to wait a whole day or 2.... Geez you guys are a joke!!!
DK
Devesh K's update21 Apr 2021, 15:26
Reviewer Update
Hi so it seems like sending me a paid up letter takes a lot more time than a settlement letter??
09:53 my first hello peter complaint
11:02 I received a settlement letter
11:21 I respond to DirectAxis message which was send at 11:16
11:28 until 15:24 and still no response from you guys??
It just shows when you guys want payment you want it urgently now that i am requesting for a paid up letter which was paid up last year Nov I need to wait a whole day or 2.... Geez you guys are a joke!!!
09:53 my first hello peter complaint
11:02 I received a settlement letter
11:21 I respond to DirectAxis message which was send at 11:16
11:28 until 15:24 and still no response from you guys??
It just shows when you guys want payment you want it urgently now that i am requesting for a paid up letter which was paid up last year Nov I need to wait a whole day or 2.... Geez you guys are a joke!!!
DirectAxis's replyOfficial
22 Apr 2021, 15:49Hello Devesh, we've emailed you a paid-up letter to the address we have on record, please let us know that you've received it.
Best regards,
DirectAxis's reply22 Apr 2021, 15:49
Official
Hello Devesh, we've emailed you a paid-up letter to the address we have on record, please let us know that you've received it.
Best regards,
DK
Devesh K's updateReviewer Update
22 Apr 2021, 15:52Hi
Please note I have not received any paid-up letter from you guys still the only thing I have received so far is a settlement letter.
***
Please note I have not received any paid-up letter from you guys still the only thing I have received so far is a settlement letter.
***
DK
Devesh K's update22 Apr 2021, 15:52
Reviewer Update
Hi
Please note I have not received any paid-up letter from you guys still the only thing I have received so far is a settlement letter.
***
Please note I have not received any paid-up letter from you guys still the only thing I have received so far is a settlement letter.
***
DirectAxis's replyOfficial
23 Apr 2021, 09:29Hello Devesh, we've emailed you a paid-up letter to the address we have on record, please let us know that you've received it.
Best regards,
DirectAxis's reply23 Apr 2021, 09:29
Official
Hello Devesh, we've emailed you a paid-up letter to the address we have on record, please let us know that you've received it.
Best regards,
DK
Devesh K's updateReviewer Update
23 Apr 2021, 12:02Hi
Please note that I have received my paid up letter and I am very happy.
Also note that I wish DirectAxis can take some pride in providing better service instead of sending there customers from pillar to post in my option people waste a lot of airtime, time and effort in getting to reach out to the relevant department, it also creates a lot of stress amongst your customers... you guys are great at lending and providing personal loans but customer end service needs to really be prioritized. Customer Service is Key to any business.
Thank you once again :-)
Please note that I have received my paid up letter and I am very happy.
Also note that I wish DirectAxis can take some pride in providing better service instead of sending there customers from pillar to post in my option people waste a lot of airtime, time and effort in getting to reach out to the relevant department, it also creates a lot of stress amongst your customers... you guys are great at lending and providing personal loans but customer end service needs to really be prioritized. Customer Service is Key to any business.
Thank you once again :-)
DK
Devesh K's update23 Apr 2021, 12:02
Reviewer Update
Hi
Please note that I have received my paid up letter and I am very happy.
Also note that I wish DirectAxis can take some pride in providing better service instead of sending there customers from pillar to post in my option people waste a lot of airtime, time and effort in getting to reach out to the relevant department, it also creates a lot of stress amongst your customers... you guys are great at lending and providing personal loans but customer end service needs to really be prioritized. Customer Service is Key to any business.
Thank you once again :-)
Please note that I have received my paid up letter and I am very happy.
Also note that I wish DirectAxis can take some pride in providing better service instead of sending there customers from pillar to post in my option people waste a lot of airtime, time and effort in getting to reach out to the relevant department, it also creates a lot of stress amongst your customers... you guys are great at lending and providing personal loans but customer end service needs to really be prioritized. Customer Service is Key to any business.
Thank you once again :-)
DirectAxis's replyOfficial
23 Apr 2021, 13:12Hello Devesh, Thank you for the feedback. We apologise that you had a poor experience, we'll make sure your comments go to the department head. We sincerely appreciate your insight because it helps us build a better customer experience. Team DirectAxis
Best regards,
DirectAxis's reply23 Apr 2021, 13:12
Official
Hello Devesh, Thank you for the feedback. We apologise that you had a poor experience, we'll make sure your comments go to the department head. We sincerely appreciate your insight because it helps us build a better customer experience. Team DirectAxis
Best regards,