Really bad client service so far........

<p>I app**** online for a consolidation loan last Wednesday, on Thursday an agent called me back and started an application with me. She then said that I was declined because I was in arrears. Really??????????? I told her that I have made full payments and not once have I ever missed a payment. She then said that she would sort it out and proceeded to keep me on hold for 30 mins, not getting back to me once. While I was on the call I typed your customer service department a mail to say that this was unacceptable, I got an automated response saying that someone would contact me within 24 hours and up until now I have heard nothing. The agent that kept me on hold eventually called me back after I dropped the call, after waiting on the line for 30 mins and argued with me that she came back and that it must have been a technical issue, ok then.</p> <p> </p> <p>My application was provisionally approved and during the course of that day I received calls from different departments confirming different things, which I was fine with. I received the last call just after 5 on that afternoon from a gentleman saying that the conduct of my account was good and that he was submitting my application to see what I qualify for. Low and behold I get declined AGAIN for being in arrears, after he had just confirmed with me that the conduct of my account was great. Long story short he was going to send the application to his team leader and get it sorted out.</p> <p> </p> <p>I called in on Friday morning to ask what was happening on my application and the lady that I spoke to told me that she could see that there was a system issue with my application and that she would send it to her team leader (Thought that this was done already) and that somebody would call me back on Friday but that I would need to redo the application.</p> <p> </p> <p>It is now Monday morning 10am and nobody has contacted me regarding my application or the complaints mail which I sent. What makes it worse is that nobody takes the time to let me know as a client what is going on. This is a really bad customer experience.</p>