BG
Busisiwe G
1 reviews | Active since Mar 2012
06 Oct 2020, 10:32
Quote not matching debit order - Need to cancel loan application
I app**** for a personal loan online last night.The debit order repayment per month was quoted at R3100 but when the bank acceptance sms came, it came at R4600. I then rejected this. I have then contacted Direct Axis to cancel this application as I do not want to take the loan with them since they cannot be trusted from the beginning with their figures. the consultants tells me that the amount was already paid last night. We I do not want this loan and I have not received this money. Their customer service just drop my call now and I cannot geth through to make sure this is sorted.
I need this sorted immediately. I do not want the loan any longer.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
06 Oct 2020, 11:26Hello Busisiwe,
Thanks for reaching out to us.
We apologise for any misunderstanding you may have about your loan agreement. We are here to help you get clarity, we will escalate your query to our customer relationship management team.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any misunderstanding you may have about your loan agreement. We are here to help you get clarity, we will escalate your query to our customer relationship management team.
We will keep you in the loop until everything is sorted.
Team DirectAxis
DirectAxis's reply06 Oct 2020, 11:26
Official
Hello Busisiwe,
Thanks for reaching out to us.
We apologise for any misunderstanding you may have about your loan agreement. We are here to help you get clarity, we will escalate your query to our customer relationship management team.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any misunderstanding you may have about your loan agreement. We are here to help you get clarity, we will escalate your query to our customer relationship management team.
We will keep you in the loop until everything is sorted.
Team DirectAxis
DirectAxis's replyOfficial
09 Oct 2020, 15:42Hello Busisiwe, We have received confirmation that one of our consultants have been in touch with you and your issue has been resolved. Should you need any further assistance please reach out to us. Team DirectAxis
DirectAxis's reply09 Oct 2020, 15:42
Official
Hello Busisiwe, We have received confirmation that one of our consultants have been in touch with you and your issue has been resolved. Should you need any further assistance please reach out to us. Team DirectAxis