quick to give loans, even quicker to take your money after you owe them nothing!!!!!!!!

I had a personal loan through Direct axis - within a year I decided to settle the loan. Phone 01/09/2017 got the settlement letter and paid the amount. 18/09/2017 get an email stating I will be debited AGAIN 25/09/2017. phone the call center - spoke to Samantha Williams( advised me takes 10 days to close account and debit order will go off, even though I owe them nothing as I settled loan 01/09/2017,eventually had to hang up on hold for very long), phoned back and spoke to Stacey Monyobe(also smacked on hold had to hang up), phoned again spoke to another guys who said the loan account was not closed on their side - escalated - no debit order should go off and his TL Shireen would update me throughout the week. NO ONE phoned me back. Friday 22/09/2017 sure as hell they debit me....phoned again - got told to go to my bank - refused, asked for manager - Wendy introduced herself as manager(actually TL) made me confirm on phone that I will not go to my bank and stand in queue(has to be on recording apparently) then she can escalate. Asked a manager to phone me back and listen to calls. manager phoned me at 11am - still has to investigate. I have spent almost an hour on telephone calls - incurred bank charges and I am still not sorted out. worst service ever!!! so I paid what was due, but every answer they gave me is that it is now my problem to cancel the debit order and no back charges anything will be refunded - I am livid!!!!!!