LH
Leigh H
1 reviews | Active since Mar 2015
09 Dec 2020, 15:01
Quick to call for Payment But Bad customer service
I closed my direct axis loan down in 2018. To date it is still open and showing that i am now three months in arrears. I have been dealing with the agents since last week. Today I was advised that the letter was sent on the 4/12. I have not received this letter. Today alone i made 13 calls to direct axis and not one person could help me.
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Replies (2)
DirectAxis's replyOfficial
09 Dec 2020, 16:28Hello Leigh, Please accept our sincerest apologies for the poor service you have received, it is not the type of service we aim to provide our customers. We work extremely hard to keep up our service levels so that we can achieve customer satisfaction. We have emailed you the paid up letter to your email address, please confirm receipt when you receive it. We will also arrange with our Recoveries Team to provide you with a courtesy call. Team DirectAxis
DirectAxis's reply09 Dec 2020, 16:28
Official
Hello Leigh, Please accept our sincerest apologies for the poor service you have received, it is not the type of service we aim to provide our customers. We work extremely hard to keep up our service levels so that we can achieve customer satisfaction. We have emailed you the paid up letter to your email address, please confirm receipt when you receive it. We will also arrange with our Recoveries Team to provide you with a courtesy call. Team DirectAxis
LH
Leigh H's updateReviewer Update
10 Dec 2020, 08:07Thank you, I confirm that I have received the requested documentation.
LH
Leigh H's update10 Dec 2020, 08:07
Reviewer Update
Thank you, I confirm that I have received the requested documentation.