MM
Mandy M
1 reviews | Active since Dec 2019
03 Nov 2020, 16:17
Query resolution
I have a query I have been trying to address for months. I have not got a single reply to my numerous emails and get sent from pillar to post at the call centre without any success. I have never experienced such appalling customer service!
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
03 Nov 2020, 16:55Hello Mandy, Thanks for reaching out to us. We apologise for the poor service you have received from us. We are currently experiencing high call volumes but our teams are working extremely hard to get through all calls. We have arranged for one of our Collections consultants to contact you and assist you as soon as possible. Team DirectAxis
DirectAxis's reply03 Nov 2020, 16:55
Official
Hello Mandy, Thanks for reaching out to us. We apologise for the poor service you have received from us. We are currently experiencing high call volumes but our teams are working extremely hard to get through all calls. We have arranged for one of our Collections consultants to contact you and assist you as soon as possible. Team DirectAxis