Promises not executed!
At the end April of April, I completed my payment holiday application and received an email to confirm that I have been accepted and a confirmation call from one of their agents to finalise. Still paying my monthly installment (which I was happy to do) as I knew that my contract will only affect at the end of May.
At the end of May, however, my installment was still was deducted from my bank account. I contacted Direct Axis the week of the deduction 3 times and was promised that someone would get back to me... still waiting...I then contacted Direct Axis last week again (twice) promised that my issue (reimbursment) will be resolved but to date - nothing. I have not received any feedback/phone call from Direct Axis. All while I agreed to the new loan arrangements AND still having to pay for the loan.
I am very upset as I have been a diligently paying my installments and never missed a payment. Now in the time that I need their help and agreed to their terms, they still keep deducting from my account and whose to say it wont happen again!!!
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Replies (4)0
Replies (4)
DirectAxis's replyOfficial
08 Jun 2020, 09:17Hello Lizka, We have received your review. Apologies for the inconvenience caused, we care about our customers and our primary focus is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Our teams are working hard to solve this issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply08 Jun 2020, 09:17
Official
Hello Lizka, We have received your review. Apologies for the inconvenience caused, we care about our customers and our primary focus is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Our teams are working hard to solve this issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
08 Jun 2020, 09:17 Hello Lizka, We have received your review. Apologies for the inconvenience caused, we care about our customers and our primary focus is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Our teams are working hard to solve this issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply08 Jun 2020, 09:17
Official
Hello Lizka, We have received your review. Apologies for the inconvenience caused, we care about our customers and our primary focus is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Our teams are working hard to solve this issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
's updateReviewer Update
08 Jun 2020, 15:11Hi,
Thank you for your reply.
I find it highly unlikely that in a month's time your systems have not updated. It was either a human error (ie. not logging my contract correctly) or something else.
I have had many reassurances from your call centre and have unfortunately to date not received feedback. I am literally just someone/anyone to give me an exact update on the matter.
Kind regards
Thank you for your reply.
I find it highly unlikely that in a month's time your systems have not updated. It was either a human error (ie. not logging my contract correctly) or something else.
I have had many reassurances from your call centre and have unfortunately to date not received feedback. I am literally just someone/anyone to give me an exact update on the matter.
Kind regards
's update08 Jun 2020, 15:11
Reviewer Update
Hi,
Thank you for your reply.
I find it highly unlikely that in a month's time your systems have not updated. It was either a human error (ie. not logging my contract correctly) or something else.
I have had many reassurances from your call centre and have unfortunately to date not received feedback. I am literally just someone/anyone to give me an exact update on the matter.
Kind regards
Thank you for your reply.
I find it highly unlikely that in a month's time your systems have not updated. It was either a human error (ie. not logging my contract correctly) or something else.
I have had many reassurances from your call centre and have unfortunately to date not received feedback. I am literally just someone/anyone to give me an exact update on the matter.
Kind regards
DirectAxis's replyOfficial
10 Jun 2020, 17:00We're pleased to let you know that the refund has been deposited in your account.
Best regards,
DirectAxis's reply10 Jun 2020, 17:00
Official
We're pleased to let you know that the refund has been deposited in your account.
Best regards,