Problems with Direct Axis

<p>A week before my payday I received a call from Direct Axis enquiring about an arrear, I explained in full that I could not make the full payment but willing to make a R500 payment arrangement towards the debt over and above the monthly installment which I was paying cash. The gentlemen i spoke to promised to make a note to debit the R500 for the 27/02/2017 and I agreed. on the 28/02/2017 I made a payment of R4200 as per the norm and a day later discovered that they had debited a further R4119.00 from my account and this I queried ib the 29th. I was told that it was too early for them to see the payment and that I should give them a few days and call again. I called again on the 3/03/2017 and the gentlemen i spoke to confirmed that he could see the payment i made and would log a request for a refund. He went on to say that the payment will take anything from 5-10 days to reflect in my bank account . Its now 11 days later and because the amount has not reflected in my bank account .</p> <p> </p> <p>I decided to call direct axis this morning. the lady I spoke to refused to give me a call reference. she tells me that they need proof of payment before they can issue a refund. I asked her how this is possible when they can confirmed that they could see the money which i had paid on the 3/03/2017, and why was i never informed of this requirement prior to my call. </p> <p>Direct Axis must know that </p> <p>I want my money in my bank account by end of business day tommorow as that money is for the payment of my bond and I am already 14 days overdue on payment.I will not give any proof and yet again wait anoter number of days for their nonsense.</p>