CN
Colette N
1 reviews | Active since Feb 2020
08 Dec 2020, 10:21
Problem closing loan account
Although I have been very happy with the service from Direct Axis thus far I am having trouble closing my loan account. The loan was paid by African Bank as part of a consolidation loan I got from them and the payment reflects under my FNB banking app as made on the 13th November 2020. However when I phone DirectAxis the consultants advised that they cannot close it without the proof of payment from African Bank. I am unable to get this from African Bank after a few attempts and I am worried that I will be debited again. Can someone assist me in closing this account as the payment already reflects for several weeks now?
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
08 Dec 2020, 11:11Hello Colette, Thanks for reaching out to us. We apologise for any inconvenience caused, we acknowledge your frustration. We care about our customers and aim to provide them with efficient service. We have escalated your query to our Support Team as of high importance so that they can assist you as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply08 Dec 2020, 11:11
Official
Hello Colette, Thanks for reaching out to us. We apologise for any inconvenience caused, we acknowledge your frustration. We care about our customers and aim to provide them with efficient service. We have escalated your query to our Support Team as of high importance so that they can assist you as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
08 Dec 2020, 12:59Hello Colette, Our Escalations Team is trying to reach out to you but your cell phone remains unanswered. Please provide us with a suitable time to call. Team DirectAxis
Best regards,
DirectAxis's reply08 Dec 2020, 12:59
Official
Hello Colette, Our Escalations Team is trying to reach out to you but your cell phone remains unanswered. Please provide us with a suitable time to call. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
11 Dec 2020, 11:49Hello Colette, We are able to confirm that the refund was paid out to you and will reflect in your bank account within 24 – 48 hours. Please confirm receipt when you receive it. We have also logged for urgent closure on your account and will email you the paid up letter as soon as the account is closed. Team DirectAxis
Best regards,
DirectAxis's reply11 Dec 2020, 11:49
Official
Hello Colette, We are able to confirm that the refund was paid out to you and will reflect in your bank account within 24 – 48 hours. Please confirm receipt when you receive it. We have also logged for urgent closure on your account and will email you the paid up letter as soon as the account is closed. Team DirectAxis
Best regards,
CN
Colette N's updateReviewer Update
26 Feb 2021, 13:16Hi again. Thanks very much for your assistance - the account has been closed. I have not received the paid up letter as yet though and I urgently require this. Can you please have this sent to me?
Thank you four your previous speedy response and solving the account closure problem.
Thank you four your previous speedy response and solving the account closure problem.
CN
Colette N's update26 Feb 2021, 13:16
Reviewer Update
Hi again. Thanks very much for your assistance - the account has been closed. I have not received the paid up letter as yet though and I urgently require this. Can you please have this sent to me?
Thank you four your previous speedy response and solving the account closure problem.
Thank you four your previous speedy response and solving the account closure problem.
DirectAxis's replyOfficial
26 Feb 2021, 13:52Hello Colette, The paid-up letter has been sent to the email address we have on record for you. We have just resent this to the email address in your review. You may experience a delay but you should receive it in the morning. Team DirectAxis
Best regards,
DirectAxis's reply26 Feb 2021, 13:52
Official
Hello Colette, The paid-up letter has been sent to the email address we have on record for you. We have just resent this to the email address in your review. You may experience a delay but you should receive it in the morning. Team DirectAxis
Best regards,
CN
Colette N's updateReviewer Update
02 Mar 2021, 16:47Thanks so much for your assistance. I received the paid up letter. Will definitely use axis again in future should i require a loan.
CN
Colette N's update02 Mar 2021, 16:47
Reviewer Update
Thanks so much for your assistance. I received the paid up letter. Will definitely use axis again in future should i require a loan.