Prescribed Debt - No joy

Item: DirectAxis
Rating: 1
Author: candice V

I have contacted this company several times and keep getting off. When I do get through , they say I need to speak to accounts and attempt to transfer me but instead they cut the call. My debt with your establishment is long prescribed . I have sent emails requesting a letter confirming that the debt has been prescribed and absolutely no one replies or can assist me. At my wits end!!! Have reported to the Credit Ombudsman to investigate

Helpful (0)

Replies (4)

DirectAxis's replyOfficial

20 Jan 2021, 10:57

Hello Candice, Thanks for reaching out to us. Please accept our apologies for the inconvenience and difficulties you’ve experienced, we acknowledge your frustration. We have escalated your query to our Recoveries Department so that they can assist you, please send us the contact number you were using when trying to reach us so that we can flag it with the department. A consultant will be in touch with you as soon as possible. Team DirectAxis

Best regards,

DirectAxis's reply20 Jan 2021, 10:57

Official

Best regards,

candice V's updateReviewer Update

21 Jan 2021, 11:08

Thank you for your prompt assistance.

candice V's update21 Jan 2021, 11:08

Reviewer Update

Thank you for your prompt assistance.

DirectAxis's replyOfficial

21 Jan 2021, 11:25

You're welcome.

Best regards,

DirectAxis's reply21 Jan 2021, 11:25

Official

You're welcome.

Best regards,

DirectAxis's replyOfficial

25 Jan 2021, 09:37

Hello Candice, We have received confirmation from our Collections Team that you have been contacted and assisted. Should you have any further questions do not hesitate to reach out to us. Team DirectAxis

Best regards,

DirectAxis's reply25 Jan 2021, 09:37

Official

Best regards,

Prescribed Debt - No joy

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