1 reviews | Active since Sept 2017
POPIA Breach
Can I give less than one star? DirectAxis shared my personal information with a third party without my explicit consent. They advised that they will send me an email with the procedure as to how I can obtain the call recording as well as how to report the POPI breach to the Information Regulator, nothing. I have laid a formal complaint with Direct Axis, More than two weeks pass, no response. I have followed up by sending another complaint to their complaint department, no response. What an absolute disgrace of a company. FNB Group can be ashamed of their interest in Direct Axis. I have been an FNB client for years and years, and I am considering to move to another bank with all of my products due to my personal information not being safe and my complaints not being taken seriously. DISGRACE!
It is now almost a month later and still nothing further to my complaint than one lady who said that she will be investigating.
Clearly DirectAxis doesn't care for customer service or legislative compliance.
It is now almost a month later and still nothing further to my complaint than one lady who said that she will be investigating.
Clearly DirectAxis doesn't care for customer service or legislative compliance.
Where can I get contact with the Information officer appointed at Direct Axis? Such poor complaint resolution service.
Where can I get contact with the Information officer appointed at Direct Axis? Such poor complaint resolution service.