HM
Hulisani M
1 reviews | Active since Sept 2021
03 Sept 2021, 11:02
Poorest service
I have had the worst experience over a pariod spanning across a month simply requesting a sattlement. When you call all lines, all call operators seem to be sleepy and will just send you pillar to post.
Its been a month now i have not received a simple statement and yet this is sought to be a reputable institution.
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Replies (1)
DirectAxis's replyOfficial
03 Sept 2021, 11:32Hello Hulisani,
Thanks for getting in touch with us.
Please accept our sincerest apologies, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to deliver excellent service.
We have escalated the matter onto our Support Team so that they can urgently provide you with assistance.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for getting in touch with us.
Please accept our sincerest apologies, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to deliver excellent service.
We have escalated the matter onto our Support Team so that they can urgently provide you with assistance.
We will keep you in the loop until everything is sorted.
Team DirectAxis
DirectAxis's reply03 Sept 2021, 11:32
Official
Hello Hulisani,
Thanks for getting in touch with us.
Please accept our sincerest apologies, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to deliver excellent service.
We have escalated the matter onto our Support Team so that they can urgently provide you with assistance.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for getting in touch with us.
Please accept our sincerest apologies, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to deliver excellent service.
We have escalated the matter onto our Support Team so that they can urgently provide you with assistance.
We will keep you in the loop until everything is sorted.
Team DirectAxis