BK
Beatrix K
1 reviews | Active since Oct 2012
14 Feb 2019, 12:00
Poorest of them poorest service!!!
Ever since I took loan with DirectAxis in 2016, haven't been requesting a statement and everytime I call their call centre, I get a voice message that they are experience technical problem and the line gets cut. How do they expect me to know how much is outstanding since they don't send me a statement? For those that wants to take a loan with DirectAxis, I say don't! You will end up paying for a loan for the rest of your life without getting any information as to where you stand!
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DirectAxis's replyOfficial
14 Feb 2019, 12:27Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
DirectAxis's reply14 Feb 2019, 12:27
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
DirectAxis's replyOfficial
18 Feb 2019, 15:32Please accept our apologies for the service rendered thus far. We are engaging with Wesbank and will provide feedback to you soonest.
DirectAxis's reply18 Feb 2019, 15:32
Official
Please accept our apologies for the service rendered thus far. We are engaging with Wesbank and will provide feedback to you soonest.