MM
Mariska M
1 reviews | Active since Jul 2014
02 Sept 2021, 18:32
Poorest of poorest service
We have been making numerous phone calls to the call centre for almost a week requesting statements to be e-mailed to us on our secured loan- nobody seems to be able to assist
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Replies (2)
DirectAxis's replyOfficial
03 Sept 2021, 08:52Hello Mariska,
Thanks for reaching out to us.
Please accept our humble apologies for the difficulties and troubles caused, we are here to assist.
We have escalated your query onto our Support Team so that they can urgently assist you with a statement.
Team DirectAxis
DirectAxis's reply03 Sept 2021, 08:52
Official
Hello Mariska,
Thanks for reaching out to us.
Please accept our humble apologies for the difficulties and troubles caused, we are here to assist.
We have escalated your query onto our Support Team so that they can urgently assist you with a statement.
Team DirectAxis
MM
Mariska M's updateReviewer Update
15 Sept 2021, 21:50After our complaint on Hello Peter did we receive notifications from a lawyer our account which is under Debt review had been handed over. According to the National Credit Act this may not happen. We request explaination how this happened and why we were not informed
MM
Mariska M's update15 Sept 2021, 21:50
Reviewer Update
After our complaint on Hello Peter did we receive notifications from a lawyer our account which is under Debt review had been handed over. According to the National Credit Act this may not happen. We request explaination how this happened and why we were not informed