Poor unprofessional service from disfunctional establishment.

I app**** for a loan on or around the 14th of December 2021. Fast forward to today the beautiful people of direct axis get one of their operators/ consultants to call me only to tell me that my loan was declined due to a technical issue in that they could not debit my fnb savings account, although that is the account that my salary goes into. It took these people of direct axis a whole week to tell this at the last moment just before they were to release the funds. They say they only picked it up today. When I phoned to give them a mouth full they could not apologise enough for the way they stuffed me around kept me in suspense and wasted my time. My take if they so clued up with finances they should have picked up this problem longtime ago. They should not have dangled that proverbial carrot in front of my nose and lead my around like stupid. I have caught on to them and their vices. I hope people will take a second look at how direct axis does things. That way they will avoid happening to them what happened to me. My experience with direct axis tells me they they know nothing about customer service or finances. Their services is atrocious and lacking serious skills on how treat customers.