MF
Martin F

1 reviews | Active since Feb 2020

04 Feb 2021, 05:50

Poor ********* and bad treatment of customers.

My review is centred around the experience I had with a lady caller from Direct Axis. After the display of her arrogance I went on the defensive. Furthermore the number *** and ***. I would get around 4 calls a day from these two numbers on occasion when you do answer the call the person on the other side would just keep silent and put the phone down in your ear. This from Direct Axis has been going on for sometime now. Even trying me on my cel phone and my landline and work number. More so these calls went on to my cell and home number. My question to Direct Axis do you poor people get off on what you do by employing arrogant individuals be they male or female. In my instance it was an arrogant female. Direct Axis be aware of a pending harassment case/ or better still a complaint with the body that regulates you people. My advice to Direct Axis stop what you doing. The part that annoyed me is this treatment/ harassment was even extended to my mother of all people. Stop I warn you stop. You want to contact me do it via email only.

0
Replies (1)
DirectAxis
DirectAxis's reply04 Feb 2021, 10:11
Official
Hello Martin, 
 
Thanks for reaching out to us. 
 
We are extremely sorry to hear you feel that way, we understand and acknowledge your frustration. Please know that we care about our customers and work hard to ensure that they are constantly satisfied. 
 
We have escalated your feedback to our Collections Team Leaders so that they can look into the matter and resolve the issue as soon as possible. 
 
We will let you know as soon as everything has been sorted.
 
Team DirectAxis