Poor Services by Direct Axis
I officially emailed Direct Axis on 24 Aug 2023 with a Complaint. I received two emails back from them on Friday 25 Aug 2023 stating that my complaint has been assigned to a Resolution Service consultant in Direct Axis and that they will be in-touch with me shortly, my Complaint Reference nr: ***.
Today 28 Aug 2023 at 08h10, I called Direct Axis on ***, I spoke to a lady who asked my details and after I gave her my details, she started to speak to someone at the back or next to her for about 6 minutes while I am on the line, then she dropped the call.
I called back at 08h18 and spoke to Nadia who did the same thing, she also dropped the call after 09 minutes being with her on the call!!!
Is this how customers are being treated at Direct Axis?!!!
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We'll ensure that your feedback is shared with the department head.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.
We'll ensure that your feedback is shared with the department head.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis