AL
Ancke L
1 reviews | Active since May 2018
10 Dec 2020, 16:02
Poor service yet again
Direct axis send me a reply that they have fixed my debit order which they did. And they also said that i must email them my bankstatement for them to refund me a credit amount on my account.
I did exactly that but in old Direct axis fasion i have heard nothing from them. They really have poor customer service.
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DirectAxis's replyOfficial
10 Dec 2020, 16:20Hello Ancke, Thanks for reaching out to us. We apologise for not reaching out to you, we understand your frustration. We have escalated the matter to our Collections Team so that they can provide you with a courtesy call. Team DirectAxis
DirectAxis's reply10 Dec 2020, 16:20
Official
Hello Ancke, Thanks for reaching out to us. We apologise for not reaching out to you, we understand your frustration. We have escalated the matter to our Collections Team so that they can provide you with a courtesy call. Team DirectAxis