Poor Service Systems to ensure marginalised community remain in poverty

The nightmare financial institution. I have never seen such a poor service company like this which is not able to help their clients. From Wesbank, DirectAxis and MBD their systems are poor designed to ensure poverty in the lives of black community. Imagine having money to pay your debt and took means to call all of them but yet no assistance has been made to help you, the only thing is the communication that there's an increase in debt in whatever you owing. See the email below: Dear Directaxis

I am still waiting for the response in terms of 20% discount settlement on my account. My account has now rising up with interest rates of which I am not able and going to pay on this outstanding amount when it was R 29 000 when requesting such settlement discount. I am unemployed that's why I'm using the last cents to pay my debt.

Take note of this email, for as much I have sent emails to both Directaxis and MBD and yet no help... kindly note I wont have any finance to pay any installment and your monthly interest rates as I am unemployed. I have tried my best to contact you both MBD through calls and emails but empty promises are made to come back to me but or nothing has brought to me till this far. So in conclusion anything NOT LESS THAN R29000.00 rand or 20% discount I won't pay to settle my account, as I was promised by MBD to settle my arrears first before can request 20% discount.

Very disappointed for extreme bad and poor service 😔...

Regards Isaac Mbuli Contact:*** ID number: ***

----- Forwarded Message ----- From: ike mkhethwa <***> To: *** <***>; *** <***> Cc: *** <***>; *** <***> Sent: Friday, May 2, 2025 at 10:26:37 AM GMT+2 Subject: Fw: Settlement Account Letter_***9

Dear Directaxis

Kindly assist me with the following, I have sent an email to mbd no response till now and it will be seems your clients don't want to cooperate and sudden pain is felt by us through an increasing debts. Mbd is ******* truly speaking I'll report it to hellopeter.

I am requesting a 20% discount to settle my account with you. This is the letter I sent mbd till now no response while my debt piles up.

If I don't get response by this day I'll know your institution same as the core accused mbd.

Regards Isaac Mbuli Contact: *** ID number: ***

----- Forwarded Message ----- From: ike mkhethwa <***> To: *** <***> Cc: *** <***> Sent: Saturday, April 19, 2025 at 10:52:38 AM GMT+2 Subject: Settlement Account Letter_***9

Dear Nthabiseng

Kindly find the attached for consideration.

Regards Mr. Mbuli Contact: ***

Attachments: DirectAxis account Settlement Letter_***9.pdf

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.

DirectAxis account Settlement Letter_***9 .pdf 74.2kB

Delete

Move to

Forward