Poor Service/ Loan Balance

Good Day<br> <br> I called the customer care centre this morning and spoke to a consultant by the name of Shandree if I am not mistaking. I wanted to ask about my last debit order with direct axis if it went through as my account is in the process of being closed and finalised. She indicated to me that she needed to check with the collections department and would I mind holding, I agreed to hold..And I held for over 20mins till I dropped the phone. <br> <br> During this period while I was holding the agent did not bother to tell me to continue holding, or keep me posted I was simply put on hold over 20mins<br> I dropped the call, I am agitated as I still do not know the status of my account whether I am owing or if my account has been paid up to date. I have worked in a call centre enviroment before and I think putting customers on hold for more than 5mins with no apology or update is very unprofessional. <br> <br> I am very dissapointed at this poor service and treatment, as I have been a loyal customer for over two years and I just wanted to establish the status of my account. My contact number is ***. I hope that this complaint will be taken up and resolved as I rather very agitated at the m