Poor service (in fact NO SERVICE AT ALL)

Item: DirectAxis
Rating: 1
Author: Hein B

I have been trying to get hold of DirectAxis for weeks.

I have sent emails, they do not get answered, I have spent hours of my phone time waiting to be connected to an Operator, only to be cut off, each time.

Can someone please contact me - today still!

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

29 Jul 2020, 09:51

Hello Hein,

We’ve received your review.

We want to apologise for the experience you’ve had in trying to reach us. It’s not our usual standard and we understand how frustrating this must be.

We will escalate the matter to our Customer Care support team and arrange for a consultant to call you.

Team DirectAxis

DirectAxis's reply29 Jul 2020, 09:51

Official

Hello Hein,

We’ve received your review.

We want to apologise for the experience you’ve had in trying to reach us. It’s not our usual standard and we understand how frustrating this must be.

We will escalate the matter to our Customer Care support team and arrange for a consultant to call you.

Team DirectAxis