WT
Walter T
1 reviews | Active since Jul 2020
07 Jul 2020, 10:47
Poor service from DirectAxis / Wesbank
I have a DirectAxis loan with a policy that covers the loan in the event of non-income. As the lock down caused a loss of income, I app**** for my policy to be activated. Since the beginning of April up until now, it has been impossible to get answers on my claim from DirectAxis and their administrators. Numerous mails sent unanswered and zero customer service. DISAPPOINTED IN YOU AND WESBANK
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DirectAxis's replyOfficial
07 Jul 2020, 14:05 Hello Walter, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. We have escalated your matter to our Claims team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply07 Jul 2020, 14:05
Official
Hello Walter, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. We have escalated your matter to our Claims team and a consultant will be in contact with you. Team DirectAxis