POOR SERVICE FROM DIRECTAXIS

I am writing this email with utter disgust with the service I got from Directaxis. I phoned Directaxis and asked for my settlement account to pay my loan.I was given a letter with the banking details and settlement amount on 13/9/21. I paid the loan on the 14/9/21. I phoned Directaxis and spoke to Chante QWeyers on the 17/9/21 confirming receipt of the funds. She was not very helpful. I get a call on today on the 20/09/21 by Clinton Hodeemaker who said that the payment was made to the incorrect account but this is the details that I received from Directaxis. I was told that it will take 2 weeks to rectify this. I was given a FNB account to pay and now they tell me it should be Wesbank account. I am highly irate with this pathetic service from Directaxis.