bK
bulelwa K

1 reviews | Active since Dec 2019

07 May 2021, 14:38

POOR SERVICE FROM DirectAxis

DirectAxis - PLEASE NOTE : One your consultant has a POOR POOR POOR POOR POOR POOR POOR POOR POOR customer service by the name of AMANDA. All I wanted was to change the debit order date. I've explained to her my frustrations her response was "ok" and she put me on Mute … I could hear that she was busy with something on the other end! After holding for 9:36 minutes. She dropped the call!!! We don't need such poor consultant. She does not value her JOB!!! The are so many people who are deserving who are hungry and desperate!!! Good Luck !!! DirectAxis for employing such candidates,,, by wasting your money every month for such employees!!! All I know when you are given an opportunity one must raise the BAR to high standards " They must PROMOTE, EXTEND THE NEEDS OF THE COMPANY!!! Guess What AMANDA I'm sorted now!!! We still have humble deserving consultant " who assisted without any hustle!!! to those two last consultant you deserve recognition !!! Well Done!!

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Replies (1)
DirectAxis
DirectAxis's reply10 May 2021, 11:53
Official
Hello bulelwa,  Thank you for the feedback.  We apologise that you had a poor experience, we'll make sure your comments go to the department head.  Your debit order date has been updated as per request.  We sincerely appreciate your insight because it helps us build a better customer experience.  Team DirectAxis