WB
Wendy B
1 reviews | Active since Dec 2020
09 Dec 2020, 12:38
Poor service from DirectAxis
What a nightmare. I have been struggling to obtain a settlement letter on my loan. I called 4 consecutive times. Nothing. I sent emails to the so called Customer Service desk....nothing. today I called again and had to hold on for half an hour....still no assistance, just transferred from one person to another or placed on hold. It is sad that one needs to resort to logging complaints via Hello Peter
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Replies (2)
DirectAxis's replyOfficial
09 Dec 2020, 14:29Hello Wendy, Please accept our humble apologies for the poor service you have received from us, we understand your frustration. It is not the type of service we strive to provide our customers. We have sent the settlement letter to your email address.Please note that our settlement letters can take hours to reflect due to system generated processes. Please confirm receipt when you receive it. Team DirectAxis
Best regards,
DirectAxis's reply09 Dec 2020, 14:29
Official
Hello Wendy, Please accept our humble apologies for the poor service you have received from us, we understand your frustration. It is not the type of service we strive to provide our customers. We have sent the settlement letter to your email address.Please note that our settlement letters can take hours to reflect due to system generated processes. Please confirm receipt when you receive it. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
14 Dec 2020, 08:27Hello Wendy, We are able to confirm that we have received your settlement payment and your account is in the process of closure. Please know that closure can take up to 10 business days, we will email you the paid up letter as soon as the account is closed. Team DirectAxis
Best regards,
DirectAxis's reply14 Dec 2020, 08:27
Official
Hello Wendy, We are able to confirm that we have received your settlement payment and your account is in the process of closure. Please know that closure can take up to 10 business days, we will email you the paid up letter as soon as the account is closed. Team DirectAxis
Best regards,