Poor service from Direct Axis and their associates.

I await your feedback. Thanks for the prompt response

Thanks

It has been a nightmare to deal wih direct axis. Despite me being faithful to honor the payment arrangements since the account was handed over for the past couple of years, they still insist on saying on e mail that the account was handed over and written off to bad debt and that they cannot correct the payment profile. Missed payment status can only be corrected after the account is settle. On page 55 of the NCR act it states that payment behaviour information can only be retained for a period of 1year. Now am i missing something here or am i getting it wrong? But it does not make sense that we honor a payment arrangement and they still put us down as "missed payments". ????

Still no feedback from Direct Axis not even an acknowledge or apology for the implications of their actions on my life. Is this really so difficult to sort out? Your urgent response is needed as if you refuse to respond I am going to report the matter to the relevant regulatory body.

still no feedback from DIrect axis. Totally disappeared as soon as I quoted the NCR.

Wow guys really? Unable to acknowledge and make amends for your wrong doing is a poor reflection on your company values. I have been paying my account to the attorney now for quite a while. I have never ran away but always made payments. You guys need to fix my payment profile and delete that missed payments status. Your silence is giving me no other option. I am giving you guys a chance to respond.

Direct Axis still will not fix my payment profile. They have notified me that they are only willing do this if I settle the account. Despite payment arrangements they refused to abide by the law that states payment behaviour information can only be retained for 12 months. Its now over 2 years that I have been paying. They refuse to play by rules.

Hence I have lodged a grieviance with the credit ombud reference number - CIO/***

Thanks very much.

I was contacted by the ombud and I was re-directed to the banking ombud as this FNB - Direct Axis apparently. I will first need to contact experian and find out why the enquiry is still on my name. This is actually pointless because Direct Axis has confirmed they are not removing it from my name. I cannot believe that there this is such a general lack of empathy for people and bad service towards customers from Direct Axis.

Nevertheless I will follow the due process. Direct Axis you have a chance to rectify this. I will lodge a complaint today again to the banking Ombud.

Thanks

Lodged to ***

Next step to report to banking ombuds

Good day I trust that you are well. I recently contacted the NCR ombud who referred me to FNB and the Banking Ombud as Direct Axis falls under FNB. I laid a complaint and grievance against Direct Axis because they refuse to correct my payment behavior information. The NCR act states that payment behavior information can only be retained for a period of 1 year. Direct axis has left enquiries on my name for over 3 years now. Unfortunately at the inception of my loan I lost my job. The COVID period was very harsh. I did however make an arrangement to pay with the attorney DMC. I have been faithful ever since. Direct axis has point blank refused to correct my payment information and it is *******. All their justifications is not valid because it is contrary to the law. Before I lodge a complaint with the banking ombud I am hoping FNB can assist in resolving this.