RM
Rose M
1 reviews | Active since Aug 2021
27 Aug 2021, 01:53
Poor service from direct axis
I had a loan with direct axis which was paid up in July. Now in August a debit order went through not sure for what. I have writing emails about this but no one responded to them. I need a letter to show that I have paid up the loan, debit order refunded and stopped asap
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DirectAxis's replyOfficial
27 Aug 2021, 11:51Hello Rose, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused. Because your debit order was scheduled for today we’re unable to log the refund just yet. Kindly assist in sending us a transactional statement from your bank account that will be able to confirm the debit order ran from your account. You are welcome to send it to *** and we’ll look into it. Team DirectAxis
DirectAxis's reply27 Aug 2021, 11:51
Official
Hello Rose, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused. Because your debit order was scheduled for today we’re unable to log the refund just yet. Kindly assist in sending us a transactional statement from your bank account that will be able to confirm the debit order ran from your account. You are welcome to send it to *** and we’ll look into it. Team DirectAxis