POOR SERVICE FROM DIRECT AXIS

I am extremely dissatisfied with the service I received from Direct Axis. The lack of care, integrity, professionalism and customer-centric approach is unacceptable for a financial institution.

Despite receiving a settlement quotation, I paid my account in full on November 27th. However, Direct Axis has failed to honor our agreement, refusing to deliver a refund for the excess payment and a paid-up letter.

My numerous attempts to contact them have been unsuccessful, and despite escalating the poor service, I have not received a callback, paid-up letter and my refund. They promised 10 workingdays from 2nd December to this day no progress.

I am extremely disappointed in the appalling service provided by Direct Axis, and I intend to take this matter further.