GN
Gibson N
1 reviews | Active since Aug 2022
03 Apr 2023, 14:25
Poor service from Accounts department
I have been trying enquire about my account by the Accounts department for 2 days now. My calls are being transferred from the Customer service and I've been calling the direct number for Accounts department to no one answering my calls. I have even requested the customer service to send an email request for a call back and cc me and that hasn't happened.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
03 Apr 2023, 15:03Hello Gibson,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
DirectAxis's reply03 Apr 2023, 15:03
Official
Hello Gibson,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
DirectAxis's replyOfficial
03 Apr 2023, 16:12We're pleased that Madeneyah has been in contact with you, but if you require further assistance, please let us know.
DirectAxis's reply03 Apr 2023, 16:12
Official
We're pleased that Madeneyah has been in contact with you, but if you require further assistance, please let us know.
GN
Gibson N's updateReviewer Update
12 Apr 2023, 14:13My issue is still not resolved and the email address shared with me ( *** ) am not getting any response from it.
GN
Gibson N's update12 Apr 2023, 14:13
Reviewer Update
My issue is still not resolved and the email address shared with me ( *** ) am not getting any response from it.