Poor Service for processing a Sanlam Loan

<p>I app**** for a Sanlam Loan on 29 May 2016. I was told it takes 24-48 hours to process. 11 days later, no correspondence to advise about the progress or outcome of my application.</p> <p><br />I have been phoning every day for the past 10 days. Every day I'm told about the error in my application, the application is with the IT department and I will phone you back. It's as if all the consultants are reading from the same script but never keep their word. No one ever phoned me back.</p> <p><br />They can't cancel the application and make a new one until IT resolves the error in the first application. One consultant did try to cancel the first application and made a new one which was provisionally approved. She asked me to email my documents, which I did. After that there was no word, phone call, SMS or email. When I phoned I was told about the same error that is still waiting for IT to resolve.</p> <p><br />What a disappointing service. What a misleading adverti*****t, that it takes 24-48 to process applications; when an IT error on an application can't be resolved in 2 weeks.</p>