MN
Matsopole N
1 reviews | Active since Sept 2013
12 May 2021, 15:40
Poor service for a refund request
I have called endless times with no help to get assistance for a refund after I was debited twice on Fri 07 May 2021. To date I still have not gotten my debit order refund from collections department. This is grossly unacceptable !!!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
12 May 2021, 17:00 Hello Matsopole, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply12 May 2021, 17:00
Official
Hello Matsopole, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
MN
Matsopole N's updateReviewer Update
14 May 2021, 10:59I still haven't received my refund payment. I was promised from Collections department that the payment was processed on Tue 11/05, still I haven't received the payment. What is this nonsense? I am calling endlessly but no one is assisting me for feedback on my refund. Why did you debit my account twice in the first place??????? ANGRY!!!!
MN
Matsopole N's update14 May 2021, 10:59
Reviewer Update
I still haven't received my refund payment. I was promised from Collections department that the payment was processed on Tue 11/05, still I haven't received the payment. What is this nonsense? I am calling endlessly but no one is assisting me for feedback on my refund. Why did you debit my account twice in the first place??????? ANGRY!!!!
DirectAxis's replyOfficial
14 May 2021, 11:20Hello, please accept our apologies for the delay. We'll ask a Team Leader from our support team to provide feedback. Team DirectAxis
Best regards,
DirectAxis's reply14 May 2021, 11:20
Official
Hello, please accept our apologies for the delay. We'll ask a Team Leader from our support team to provide feedback. Team DirectAxis
Best regards,
MN
Matsopole N's updateReviewer Update
14 May 2021, 11:46No one from your collections department is willing to take my call to advise on the status of my refund. This was a mistake on your side, so you must process it with urgency!!!!!!!!!
This is GROSSLY DISAPPOINTING THAT ONE HAS TO WAIT A WEEK NOW TO GET THEIR REFUND BACK
This is GROSSLY DISAPPOINTING THAT ONE HAS TO WAIT A WEEK NOW TO GET THEIR REFUND BACK
MN
Matsopole N's update14 May 2021, 11:46
Reviewer Update
No one from your collections department is willing to take my call to advise on the status of my refund. This was a mistake on your side, so you must process it with urgency!!!!!!!!!
This is GROSSLY DISAPPOINTING THAT ONE HAS TO WAIT A WEEK NOW TO GET THEIR REFUND BACK
This is GROSSLY DISAPPOINTING THAT ONE HAS TO WAIT A WEEK NOW TO GET THEIR REFUND BACK
DirectAxis's replyOfficial
14 May 2021, 14:46We've received feedback that the matter was resolved.
Best regards,
DirectAxis's reply14 May 2021, 14:46
Official
We've received feedback that the matter was resolved.
Best regards,
DirectAxis's replyOfficial
14 May 2021, 15:08Hello Matsopole, We’re happy to confirm that a consultant was in touch with you. Please don’t hesitate to reach out to us should you need any further assistance. Team DirectAxis
Best regards,
DirectAxis's reply14 May 2021, 15:08
Official
Hello Matsopole, We’re happy to confirm that a consultant was in touch with you. Please don’t hesitate to reach out to us should you need any further assistance. Team DirectAxis
Best regards,