CA
Conita A

1 reviews | Active since Feb 2020

28 Jul 2020, 13:12

Poor service

Good day

Please be advise it very fraustrstated waking up to a bank sms stating a debt order went off after settling the account

0
Replies (5)
CA
Conita A's update28 Jul 2020, 23:27
Reviewer Update
Good day

Please advise how long does it takes to get feedback from Use its Kinda sad that this is how you treating your customers ....was this a new loan application then you responded long time ...i took you guys almost 2 weeks to provide me with a settlement amount and now its probaly going to take another 2 weeks to respond to all my previous comments.


DirectAxis
DirectAxis's reply29 Jul 2020, 09:38
Official
Hello Conita,  We’ve received your review.  We’ve been trying to call you in order to address your concerns. We will send you a private reply shortly in order to discuss a convenient time to call again.  Team DirectAxis 
CA
Conita A's update29 Jul 2020, 15:36
Reviewer Update
Good day

I am available now
CA
Conita A's update30 Jul 2020, 12:25
Reviewer Update
Good day

Please be advise i still havent recieved any call from your offficea
CA
Conita A's update30 Jul 2020, 20:00
Reviewer Update
Good day
Please advise how long does it take for company to reply to customer queries?